The Business Case - Case In Point
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The business case outlines the benefits of a proposed project/solution in terms of its expected ability to improve the business vs. the overall cost of the project.
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The BA Zone Blog
Sharing information so you don't have to reinvent the wheel...
Shadowing and the Art of Task & Usability Analysis - Elicitation Technique #2
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Shadowing - it sounds mysterious and a bit film noir, but shadowing is, basically, observing users in action as they perform their tasks.
Read More"Survey Says!" - Elicitation Technique #1
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Surveys are one of the most commonly used methods of collecting and analyzing data from a targeted population (a specific group of people). Using a set of standardized questions and a variety of delivery methods, surveys can be used to quickly obtain facts, opinions, and behaviors from a large group of people, which makes it a great elicitation tool.
Read MoreMeetings - Agendas and Interventions
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Sometimes holding a meeting is like holding an intervention, where everyone has an agenda - and not necessarily the one you've included in your meeting request! Add to the mix the fact that people are inundated with meeting requests, spending more time in meetings than actually working, and you may wonder how anything gets done at all.
Read MoreData - Tiny Word - BIG Impact
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At The BA Zone we like to stress the importance of user-centered design. Today, I'd like to focus on data - a tiny word - that can have significant impact on all aspects of an organization, such as: architecture, database and software design, reporting, marketing, sales, processing, compliance, and a host of other areas, all of which can lead to success or failure.
Read MoreStakeholder Analysis and the Vampires Among Us - Part 2
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In my previous blog post, Stakeholder Analysis and the Vampires Among Us - Part 1, we focused on Key Stakeholders. In this post we'll hone in on the Primary Stakeholders, keeping in mind that Primary Stakeholders can also be Key Stakeholders.
Read MoreStakeholder Analysis and The Vampires Among Us - Part 1
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A stakeholder is, basically, a person or entity that will be impacted in some way by a proposed change. Stakeholders can represent departments, teams, organizations, customers or an individual.
Vampires? Well, given the opportunity, they'll suck the life out of you.
Read MoreBuilding a Catalog of Resources
/In our previous, blog “You Are Here - Mapping an Organization," we discussed mapping an organization from the perspective of the customers and clients. In this blog, we’ll continue to build a catalog of resources by auditing your organization’s existing internal documentation.
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